Your Privacy & Security

Our Privacy Policy


The relationship we have built with our customers is very important to us. PacSun is committed to providing our customers with a secure website to shop and will only collect the personal information that is necessary to process your order.

Rest assured, access will be limited to the appropriate employees and will never be sold or given to any other company. Please read the following information to learn more about how and why we collect information and how the information is safeguarded against misuse.

What information do we need when you place an order?

We will ask you to provide:

  • Payment Method
  • Credit Card Account Number and Expiration Date (if applicable)
  • Name (as it appears on credit card)
  • "Bill To" Address (as it appears on your credit card statement)
  • "Ship To" Address (if different from billing address)
  • Daytime Phone Number
  • Email Address

Saving Information


As our customer, we confidently assure that your personal information is transmitted over secure servers. We only ask for the information necessary to process your order. When we process a credit card transaction, your information is forwarded directly to our credit card processor for authorization. We guarantee you will only pay for authorized items that you have ordered.

You will have the option of saving this information in our secure system for future purchases. The information is stored in the form of a "cookie" in your computer. Even though you need cookies to be enabled to make an online purchase, it is not necessary to save information via cookie if you choose not to.

PacSun collaborates with government agencies and security organizations to prevent fraud and fraudulent use of your personal information. During fraud prevention investigations, we may share information with the agencies that assist us, as permitted and required by US law. This information will never be used for marketing purposes. Usage is strictly assigned to assist and prevent fraud investigations.


Cookies


"Cookie" is the term we use for a text file that is stored on the database of your computer. Cookies are used to send information to your Internet browser from a web server. These little bits of information are stored on your computer's hard drive. We use the information collected by cookies to determine which parts of our website are visited most often. They are also used to figure out where on our site you may be experiencing technical difficulties.

Our goal is to improve the quality of our website, tailor our products and services to suit your personal interests, track and/or analyze visiting patterns and resolve difficulties you may encounter while on our site.


Coremetrics


Coremetrics is a third-party service provider dedicated to analyzing data statistics. We have partnered with Coremetrics in order to obtain a clear understanding of how our customers navigate PacSun.com. The analysis provided by Coremetrics assists us in understanding your needs as a customer and allows us to address those needs in the best ways possible.


How it works


Coremetrics places cookies on your computer in order to

  • Provide insight on how visitors navigate our site
  • See what products are browsed
  • Understand purchasing patterns

We may combine the information collected by Coremetrics with information we have previously collected about you while visiting our site. If you choose not to anonymously participate in our efforts to serve you better, you may deactivate Coremetrics by deactivating your cookies.


Terms and Conditions


Coremetrics is required by contract to keep all collected information and analysis of this information in confidence. Coremetrics is prohibited by contract from using our data for any purpose other than to assist PacSun in meeting our tracking and analytical goals. To learn more about the various levels of privacy and confidentiality in regards to Coremetrics, please click here.

Online Contests


PacSun offers a variety of fun and exciting online contests. Most of these contests are open to U.S. residents 13 years of age and older. If you are a teen under 16 years of age, it is absolutely necessary to obtain your parent or guardian's permission before providing any personal information.


How it works


  • Submit your name, address, state, zip code, phone number, gender, date of birth & email address.
  • If you are one of our winners, we'll use this information to contact you.
  • Contest sponsors may utilize your info based on which opt-in(s) you have selected on the contest entry pages.

In addition, we may request information regarding customer (your) preferences, such as your favorite brands or types of music. You are not required to answer these questions. However, if you do, we can better provide you with the products and services you like the best. Think about it.


Online Newsletter


We like to keep you informed about our latest merchandise, special offers, contests, promotions & upcoming store events through our online newsletter. In order to sign up, we request your name, zip code, gender, date of birth and email address. Rest assured, we will never share our subscriber list or any of our subscriber's personal information with outside parties.

You can unsubscribe at any time. Simply send a blank email to the unsubscribe address located at the bottom of any email we send you or enter your email address at www.PacSun.com/unsubscribe to be removed from PacSun's mailing list.


Online Polls


Our contest polls allow you to vote only once. Once your vote is cast, there is no way to change it. Don't worry, the polls we host are just for fun and the results have no scientific basis.

Please contact us at feedback@PacSun.com if you have suggestions for future polls you'd like to see on the site. We'll do the best we can to feature your idea.


Children


We do not intentionally collect information from children under 13 years of age. If you are a parent and you think we have inadvertently collected such information from your child, you may email us at info@PacificSunwear.com or contact Customer Service at 1-877-372-2786.


IP Addresses


We only use IP addresses to

  • Resolve system problems
  • Assist you in navigating our site via Live Person
  • Deter unauthorized or abusive access to our site

Fair Credit Billing Act


The Fair Credit Billing Act was passed by Congress in 1975. This Act prohibits your bank or credit card processor from holding you liable for more than $50 on fraudulent charges made to your credit card. If you are held liable for this charge, PacSun.com will reimburse you the $50.


Mobile Campaigns and Promotions


1. Terms and Conditions: Various mobile operators participate in PacSun mobile marketing campaigns and promotions. If your mobile operator is not participating, you will not receive a reply to your messages. Some operators may not support some services at the prices offered. Pre-paid users may not be able to participate. Check with your mobile operator.

Pricing: $0.00 for messaging service. You will receive 1 message per request from website. Your mobile operator may charge standard and other text messaging fees for text messages send and receive. To stop a service at any time, reply STOP. Text HELP to 39668 to receive help information, reply HELP to any message. Any messages you send in text messages become our property. No remuneration is implied or offered. News and data delivered are believed to be accurate at the time of delivery. For Support, email Support@iLoopMobile.com or call 1-877-561-8045.

2. FAQs: http://www.iloopmobile.com/pages/company/faq.php

3. Support Information:
support@iLoopMobile.com
www.iLoopMobile.com
Support +1 408 907 3375 or U.S. toll-free 1-877-561-8045
U.S. Headquarters
Tel: +1 408 907 3360
Fax: +1 408 907 3380

Our address is:
iLoop Mobile Inc.
Suite 1560, 55 South Market Street
San Jose, CA, 95113
Email: support@iLoopMobile.com